Common queries answered
Frequently asked Questions
The delivery time for your order depends on several factors, including your location and the availability of the items. Generally, orders are processed within 2,3 business days. Once processed, delivery typically takes 4 to 5 business days, depending on the shipping method selected and your address.
You will receive a confirmation email with tracking information once your order has shipped, so you can monitor its progress. If you have any questions or need further assistance regarding your order, please feel free to contact us.
Refund and Returns Policy
Risk of loss and title for items pass to the customer when the goods are delivered to the carrier. If a non-delivery occurs due to a mistake by the customer (e.g., wrong name or address), any extra costs incurred for re-delivery shall be claimed from the customer placing the order. No requests for cancellation of orders once duly placed on the site shall be entertained.
If the recipient is not available at the given address at the time of delivery, the goods will be left with a neighbor along with an attached note. If the neighbors refuse to accept the goods, a message will be left on the door asking the recipient to call our office. At this point, the order is fully chargeable. For items delivered by courier, speed post, or registered post, their respective policies apply. The company reserves the right to charge for the order if the recipient rejects the order for any reason.
The company strives for prompt delivery; however, delayed or early delivery for any reason shall not entitle the customer to any damages or compensation. The company reserves the right to deny its services to any customer without explanation.
To ensure good service and timely delivery of goods, please provide your correct Pin-Code and phone number. If you need to change the shipping address after placing the order, you can send us an email. The company will accommodate the changes only if the goods have not been dispatched from our warehouse.
Refund Policy
If you need to change your shipping address, please follow these steps:
1. Contact Us Promptly:
- Reach out to our customer service team as soon as possible at [your contact email or phone number]. Please include your order number and the new shipping address in your message.
2. Timing:
- Address changes can only be made before your order has been processed and shipped. Once an order is in transit, we may not be able to modify the shipping address.
3. Provide Details:
- Clearly provide your original shipping address and the new address you wish to use. This will help us ensure your order is redirected correctly.
4. Confirmation:
- After we receive your request, we will confirm the address change and update your order details. You will receive a confirmation email once the change has been processed.
If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help!
If you need assistance or have any questions, we offer several ways to receive customer support:
1. Contact Us via Email:
- Send your inquiry or issue to our customer support team at [your contact email]. Please include relevant details such as your order number and a description of your concern to help us assist you more efficiently.
2. Call Us:
- For immediate assistance, you can reach us by phone at call: 08674-249657. Our customer support team is available Monday to Saturday, 9 AM to 5 PM].
Visit Us:
- If you prefer face-to-face assistance, visit us at our physical location at [your address]. Our customer support team will be happy to help you during our business hours.