Customer Help
Our happiness team is always here to assist.
Contact Mobile Number:
+91 93908 05657
Mail us : vivekanandahomoeostores@gmail.com
Common purchase queries answered
Orders and Shipping
The delivery time for your order depends on several factors, including your location, the shipping method selected, and order processing times. Below is a general estimate:
Order Processing Time:
- Orders are typically processed within 24-48 hours (excluding Sundays and public holidays).
- Once processed, you will receive a confirmation email with tracking details.
Estimated Delivery Time:
- Within India: 3 to 7 business days, depending on your location.
- International Orders: 7 to 21 business days, subject to customs clearance and local postal service efficiency.
Factors That May Affect Delivery Time:
- Location: Remote areas may take longer.
- Courier Delays: Unforeseen circumstances like weather conditions, strikes, or public holidays may cause delays.
- Customs Clearance (for International Orders): Some international shipments may experience delays due to customs processing.
For real-time tracking, you can check your email for tracking details or contact our customer support. If you have not received your order within the estimated timeframe, feel free to reach out to us for assistance.
Creating an account on Vivekananda Homeo is simple and quick. Follow these steps:
Step 1: Visit the Website
Go to www.vivekanandahomeo.com
Step 2: Click on “Sign Up” or “Register”
- On the homepage, look for the “Sign Up” or “Register” button (usually at the top-right corner).
- Click on it to begin the registration process.
Step 3: Enter Your Details
- Provide your Name, Email Address, and Phone Number.
- Create a Secure Password (Make sure it’s at least 8 characters long).
Step 4: Verify Your Email or Phone Number
- You may receive an OTP (One-Time Password) via email or SMS.
- Enter the OTP to verify your account.
Step 5: Complete Registration
- Once verified, your account will be created.
- You can now log in using your email and password.
Optional: Add More Details
- After logging in, you can update your address, payment preferences, and other details in the “My Account” section.
If you face any issues, feel free to contact our customer support for assistance.
You can easily change your shipping address before placing an order or update it for future orders. Follow these steps:
If You Haven’t Placed the Order Yet:
- Log in to your account on www.vivekanandahomeo.com.
- Click on “My Account” (usually found at the top-right corner).
- Select “Manage Addresses” or “Address Book”.
- Click “Add New Address” or “Edit” on an existing address.
- Enter the new shipping address and click “Save”.
- Now, while placing an order, choose the updated address for delivery.
If You Have Already Placed the Order:
If your order is not yet shipped, you may be able to change the address by:
- Contacting our Customer Support immediately with your Order ID.
- If possible, we will update the address before dispatch.
If your order has already been shipped, the address cannot be changed. You may need to contact the courier service for any possible redirection options.
For further assistance, feel free to reach out to our support team.
No, Vivekananda Homeo does not store your credit card information on file.
How We Ensure Payment Security:
- All payments are processed through secure and encrypted payment gateways.
- We follow strict industry standards (such as PCI DSS compliance) to protect your financial information.
- We do not save or store your credit card details, CVV, or banking credentials on our servers.
How Payments Work:
- When you make a purchase, your payment details are securely processed by our trusted payment partners.
- If you choose “Save Card” for future use, your details are stored securely by the payment gateway, not on our website.
Your Privacy Matters
We prioritize your security and confidentiality. If you have any concerns about payment safety, feel free to contact our Customer Support for more information.
Yes, Vivekananda Homeo charges sales tax as per government regulations.
How Sales Tax is Applied:
- The tax amount depends on the type of product and your location.
- It is calculated automatically during checkout based on applicable GST (Goods and Services Tax) rates in India.
- The final price, including tax, will be displayed before you make the payment.
International Orders:
- If you are ordering from outside India, your country may apply custom duties, import taxes, or additional fees.
- These charges are not included in our pricing and must be paid separately, as per your local customs policies.
For any questions regarding taxes on your order, feel free to contact our Customer Support. regarding taxes on your order, feel free to contact our Customer Support.
It depends on the items in your order.
When Will Your Items Come in One Package?
- If all the products in your order are from the same category and warehouse, they will be shipped together in a single package.
- Small orders with few items are usually packed together for convenience.
When Might Your Items Be Shipped Separately?
- If your order includes multiple products from different warehouses, they may be shipped separately.
- If any item is out of stock or has a different processing time, we may ship available items first.
- Large orders with bulky or fragile items may be packed separately for safe delivery.
How to Check Your Shipment Details?
- Once your order is shipped, you will receive an email/SMS notification with tracking details.
- If your order is shipped in multiple packages, you will receive separate tracking numbers for each.
If you have any questions about your shipment, feel free to contact our Customer Support for assistance.
If you need to swap an item
Returns and Exchanges
Vivekananda Homeo Returns Policy
We strive to provide high-quality homeopathy products. However, if you need to return an item, please review our returns policy below.
1. Eligibility for Returns
You can return a product if:
✅ It is damaged or defective upon arrival.
✅ You received the wrong item.
✅ The product has a quality issue or is expired (if applicable).
You cannot return a product if:
❌ The seal is broken or the item has been used.
❌ It is a personal care or medicine product (for safety reasons, unless defective).
❌ The return request is made after the return period.
2. Return Window
- You must request a return within 7 days of receiving the order.
- For defective or wrong items, notify us immediately with a photo of the product.
3. How to Initiate a Return
- Contact Customer Support – Email us or call our support team with your Order ID and issue details.
- Provide Proof – Share clear images of the damaged/incorrect item.
- Return Approval – If eligible, we will provide return instructions.
- Send the Product Back – Ship the product back as per our instructions.
- Refund/Replacement – Once we receive the item, we will issue a refund or send a replacement as per your choice.
4. Refund Process
- Refunds will be processed to your original payment method within 7-10 business days after approval.
- Shipping charges may not be refunded unless the return is due to our error.
If you have any questions or need assistance, feel free to contact our Customer Support.
We sincerely apologize for the inconvenience. If you have received the wrong item, we will resolve the issue as quickly as possible.
What to Do If You Received the Wrong Item?
1️⃣ Do Not Open or Use the Product
- Please keep the product in its original packaging and unused condition.
2️⃣ Contact Customer Support
- Reach out to us via email or phone within 7 days of receiving the order.
- Provide your Order ID and details of the wrong item received.
3️⃣ Send Photos for Verification
- Take clear pictures of the product, including:
✅ The outer packaging
✅ The wrong item received
✅ The invoice/label on the package
4️⃣ Return the Item
- Once we verify your request, we will provide return instructions.
- You may need to ship the wrong item back (we will cover return shipping charges if applicable).
5️⃣ Get a Replacement or Refund
- After receiving and verifying the returned product, we will:
✅ Send the correct item at no extra cost or
✅ Issue a full refund (as per your preference)
Need Help?
We are here to assist you! Please contact our Customer Support for quick resolution.
We sincerely apologize if your order arrived damaged. We will resolve this issue as quickly as possible.
What to Do If Your Order Arrived Damaged?
1️⃣ Do Not Use the Product
- Keep the product in its original packaging and do not dispose of it.
2️⃣ Contact Customer Support
- Reach out to us via email or phone within 7 days of delivery.
- Provide your Order ID and details about the damage.
3️⃣ Send Photos for Verification
- Take clear pictures showing:
✅ The damaged product
✅ The outer packaging (box and shipping label)
✅ The invoice received with the package
4️⃣ Return or Replacement Process
- Once we verify your claim, we will provide return instructions (if applicable).
- You may receive:
✅ A replacement (shipped at no extra cost) or
✅ A full refund (as per your preference)
Important Notes:
- Please report the issue within 7 days of delivery.
- If the damage was caused during shipping, we will handle the return and replacement at no cost to you.
Need Help?
We are here to assist you! Contact our Customer Support for a quick resolution.
If your return has been authorized, you will need to send the item to our designated return address.
How to Find the Return Address?
- Once your return request is approved, our Customer Support team will provide you with the return mailing address.
- The return address may vary based on your location and the product type.
Steps to Mail Your Authorized Return:
1️⃣ Pack the Product Securely
- Use the original packaging if possible.
- Ensure the item is properly sealed to avoid damage during transit.
2️⃣ Include Required Documents
- A copy of the original invoice or order confirmation.
- The return authorization number (if provided by support).
3️⃣ Use a Reliable Courier Service
- Ship the item using a trusted courier with tracking to avoid loss.
- Keep the tracking number for reference.
4️⃣ Notify Customer Support
- Once you ship the item, share the tracking details with our support team.
Need Help?
For the exact return address and further instructions, please contact our Customer Support. We are happy to assist you!
How to Receive Customer Support at Vivekananda Homeo
We are here to assist you! You can reach our Customer Support through the following methods:
1. Call Us 📞
- Contact our support team at +91 93908 05657
- Available [Mon to Sat 10:00am to 3:00pm]
2. Email Us 📧
- Send your queries to vivekanandahomoeostores@gmail.com
- Please include your Order ID (if applicable) for faster assistance.
What to Do If You Entered an Incorrect Shipping Address?
If you have entered the wrong shipping address, don’t worry! Follow these steps to correct it:
1. If Your Order Has Not Shipped Yet
✅ Contact Customer Support Immediately
- Call or email our Customer Support with your Order ID and the correct address.
- If your order has not been processed, we can update the address before shipment.
2. If Your Order Has Already Shipped
🚚 Check with the Courier Service
- Once shipped, we cannot change the address directly.
- However, you can contact the courier company with your tracking number to see if they can reroute the package.
🔄 Wait for a Return (If Applicable)
- If the address is incorrect and the package cannot be delivered, it may be returned to us.
- Once we receive the package, we will contact you to arrange reshipping or a refund.
How to Prevent Address Errors?
✔️ Always double-check your address before placing an order.
✔️ Save the correct address in your account for future purchases.
For further assistance, please reach out to our Customer Support as soon as possible.
Yes, you may be able to change or cancel your order, but it depends on the order status.
1. If Your Order Has Not Been Shipped Yet
✅ Order Changes:
- You can request modifications (such as changing the shipping address or items) by contacting Customer Support as soon as possible.
✅ Order Cancellation:
- You can cancel your order before it is processed and shipped.
- Contact Customer Support with your Order ID to request cancellation.
2. If Your Order Has Already Been Shipped
🚫 Changes or Cancellations Are Not Possible
- Once the order is shipped, we cannot modify or cancel it.
- You may wait for delivery and then request a return if eligible.
3. Refund for Canceled Orders
- If your order is successfully canceled before shipping, we will process a full refund to your original payment method within 7-10 business days.
How to Request a Change or Cancellation?
📞 Call or email our Customer Support immediately with your Order ID for quick assistance.
To avoid issues, please double-check your order details before confirming the purchase. 😊
Yes, in some cases, you may be able to pre-order an item that is currently out of stock.
How to Pre-Order a Sold-Out Item?
1️⃣ Check the Product Page
- If pre-orders are available, you will see a “Pre-Order” or “Notify Me” option.
2️⃣ Click “Pre-Order” (If Available)
- If the option is enabled, you can place an order and it will be shipped once the item is back in stock.
3️⃣ Sign Up for Restock Notifications
- If pre-orders are not available, click “Notify Me When Available” (if shown on the product page).
- You will receive an email or SMS when the item is back in stock.
Important Things to Know About Pre-Orders
✅ Estimated Shipping Time: Pre-ordered items may take additional time to be processed and shipped.
✅ Payment: Some pre-orders require full payment upfront, while others may allow payment upon restock.
✅ Cancellation: You may be able to cancel a pre-order before it is shipped by contacting Customer Support.
If you have questions about pre-orders, feel free to contact our Customer Support for assistance! 😊